Frequently Asked Questions

Here are some frequently asked questions from our customers.

If your questions aren’t answered here, please message us at sales@exoticcannabisavenue.com  or  contact our LiveChat agent. We’re happy to help!

Am I Going to Get in Trouble for Making an Order?

We have been operating for a few years and have never once had a client get in trouble or have any police problems. Also, we do not keep any incriminating long-term records. So, our team works to ensure your safety. However, remember to be discreet on your end as well.

How Long Will It Take to Get My Order?

Almost all orders are shipped within 2-3 business days. Standard mail can take  2-3 or upto 5 business days to reach you, depending on where you live.

What Happens if the Products Do Not Arrive?

If your order does not arrive, or gets seized, we will in all fairness ship your package again. For free! We have the following reshipping conditions:
Free reshipping takes place after 2 business days. Most packages arrive within 3 days. International mail and customs can have various delays, hence the waiting period.
If you have entered an incorrect address (Like forgetting the apartment number), then we cannot reship for free. The address is printed out EXACTLY as you enter it, no manual actions on our side (unless you ask us to). However, we do not leave you standing in the cold, so to compensate you will get a coupon for a 40% discount on your next order.
You can give an alternative address for the 2nd shipment. We will also use a different stealth method.

Is This Website Legit?

 Yes. If you place an order you will receive high-quality cannabis products delivered safely to your mailbox or front door via FedEx, UPS, DHL, USPS.

How do i track my delivery?

Once you place a complete order, your item will be processed and packaged within 24 hours. And on the next business day, you will receive an email with a tracking number with either of the delivery companies we work with. 

Can i return the product after purchase and get a refund?

All sales are final! Hence, we do not accept returns for any reason whatsoever! 

If you decide to cancel your order immediately after payment, you can have an almost full (95%) refund of your money if items have not been processed or shipped. If items had been processed, you will get a 50% return. If items have been shipped already, you will get a 0% refund. there is NO refund for whatsoever reasons once orders have been shipped…